Keeping SwishEmail safe for everyone.

1. Prohibited Activities

You may not use SwishEmail to:

• Send spam, unsolicited bulk email, or deceptive messages.
• Send phishing emails, scams, fraud, or impersonation attempts.
• Distribute malware, ransomware, spyware, viruses, or harmful code.
• Harass, threaten, abuse, stalk, defame, or intimidate others.
• Impersonate another person, company, service, or organisation.
• Send, store, or distribute illegal content.
• Violate intellectual property, privacy, or other legal rights.
• Attempt unauthorised access to accounts, systems, or networks.
• Operate bot accounts, abusive automation, or high-volume sending without permission.
• Interfere with, overload, scan, scrape, reverse engineer, or disrupt SwishEmail systems.
• Use SwishEmail in a way that harms our reputation, infrastructure, deliverability, or users.

2. Spam and Bulk Email

SwishEmail is not a platform for spam or unsolicited bulk messaging. Accounts used for abusive sending, list bombing, deceptive campaigns, or unauthorised bulk email may be restricted or terminated.

3. Phishing, Fraud, and Impersonation

You must not use SwishEmail to impersonate others, steal credentials, mislead recipients, operate scams, or create deceptive messages designed to obtain money, access, personal data, or sensitive information.

4. Malware and Harmful Content

SwishEmail must not be used to send, host, link to, or distribute malware, ransomware, spyware, exploit kits, harmful scripts, or other malicious content.

5. Harassment and Harmful Conduct

SwishEmail must not be used to harass, threaten, intimidate, abuse, stalk, dox, or target people or organisations.

6. Enforcement

If we believe an account is involved in abuse, we may take action to protect SwishEmail, our users, third parties, and the wider internet.

• Temporarily restrict sending or receiving.
• Suspend or terminate the account.
• Block messages, attachments, links, or sending patterns.
• Preserve relevant records where needed for investigation.
• Report severe abuse to infrastructure providers or legal authorities where appropriate.

7. Reporting Abuse

To report abuse involving SwishEmail, email: abuse@swish.email.

Please include as much of the following as possible:

• The full email headers.
• The sender address involved.
• The date and time of the message.
• A short description of the issue.
• Any relevant screenshots or evidence.

8. False or Incomplete Reports

We review reports carefully, but incomplete reports may be harder to investigate. Please do not submit false, misleading, or abusive reports.

9. Our Commitment

We take abuse reports seriously and investigate complaints to help protect users, recipients, infrastructure, and email deliverability.

This Abuse Policy should be read together with our Terms of Use and Privacy Policy.